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Our Policies:

Click to get a printable PDF of our Information for Clients

Fees

Fees range from £42 to £62/hour based on qualifications and experience. Occasionally tutors under exceptional demand or with special qualifications will be over £62/hour. Read more about our rates here.

Torchlight Tuition reserves the right to raise the hourly rates from time to time. However, we guarantee that once you hire a tutor their rate will remain the same for the duration of each particular job.

Payment for tutorials is made directly to your tutor on a session by session basis. We do not accept payment of blocks of sessions in advance or in arrears and failure to pay will result in the termination of the sessions with your tutor.

We do not offer any discount or favourable rates for any reason.

Payment can be made by cash, cheque, bank transfer or PayPal as agreed with your tutor.

Cancellations

Torchlight Tuition insists on 24 hours notice for all cancellations. Clients who cancel a tutorial within 24 hours of the arranged session will be charged the full rate for the entire session.

Shared Tutorials

Our tutors are happy to see more than one student in a session but be aware that the price for two students is 1.5 times the usual rate. Each additional student in the session is an extra 0.5 of the hourly rate up to a maximum of 4.

Membership

We charge an initial registration fee of £60 (inclusive of VAT). This fee includes an optional initial academic assessment for as many subjects as needed, access to our extensive educational resources and personal advice at any time.

In addition to this you will receive our fabulous monthly newsletter and special rates for Torchlight events.

In the unlikely event that we aren’t able to make a recommendation, it is possible to apply for a full refund for the registration fee.

One Membership is required per student.

DBS

All of our tutors have current enhanced DBS certification, copies of which are available to view at the Torchlight Tuition office upon request.

Data Protection

Torchlight Tuition will only share your data with a recommended tutor. Where we take credit card details we do not store these details nor do we share customer details with any 3rd parties. To view our Privacy and Data Handling policies in detail, please click here.


Cancellation:

Click to get a printable PDF of our Cancellation Policies

One-to-One Tuition

Please give at least 24 hours notice for the cancellation of 1-1 private tuition. Sessions cancelled within 24 hours of the arranged time will be charged at the full hourly rate.

Most of our tutors rely on tuition as a primary source of income, the more notice they are given will hopefully enable them to reorganise their timetable and minimise any financial loss.

Torchlight

Mock Exams

We are not able to offer refunds on our mock exam bookings. If you cannot take up a booked place we will offer you transfer to another course or credit for the full amount paid. Where rearrangement is not possible, we may release the exam paper to be completed at home and subsequently marked by us.

Free Assessments

Please give at least 24 hours notice for the cancellation of our free assessments. Although we will always try to be accommodating, we may not be able to offer a free assessment if sessions are repeatedly cancelled.

Despite being free, our assessments are performed by very experienced staff and a lot of thought and planning goes into their delivery. We are a busy office and can’t always reschedule an assessment if there is late/no cancellation.

Torchlight

Small Group Courses

Any courses cancelled by Torchlight will result in an immediate refund of the whole fee for the course, where possible we will always offer alternate dates/times and ask you to re-book if desired.

If you need to cancel a place booked on a Group Course, please give us 30 days notice and your fee will be refunded in full. For cancellations made with less than 30 days notice we will refund 50% of the total fee. Unfortunately we are not able to make refunds when notice is received less than 14 days from the start of the course.

In addition to the policies above we have a practical need to fill all of the places for small classes in order to keep them profitable. If you need to cancel, and we (or you) can find a replacement, we will always make a full refund. Our policies above are aimed primarily at cancellations that leave empty places.

Torchlight

Masterclasses

If Torchlight Tuition has to cancel the course, we will offer a full or part refund (dependant on the percentage of the course delivered) or, where possible, seek to offer alternative course dates.

Torchlight Tuition is not able to offer refunds for Masterclasses cancelled with less than 30 days notice unless we find another student to fill that empty space. Whenever an opening due to a cancellation is filled, we will refund the client in full no matter the notice given.

The guiding principle behind all of Torchlight Tuition’s policies is that we will always try to fulfil cancelled places, and if this is the case, we will happily offer a refund.

Torchlight

Our Policies:

Fees

Fees range from £42 to £62/hour based on qualifications and experience. Occasionally tutors under exceptional demand or with special qualifications will be over £62/hour. Read more about our rates here.

Torchlight Tuition reserves the right to raise the hourly rates from time to time. However, we guarantee that once you hire a tutor their rate will remain the same for the duration of each particular job.

Payment for tutorials is made directly to your tutor on a session by session basis. We do not accept payment of blocks of sessions in advance or in arrears and failure to pay will result in the termination of the sessions with your tutor.

We do not offer any discount or favourable rates for any reason.

Payment can be made by cash, cheque, bank transfer or PayPal as agreed with your tutor.

Cancellations

Torchlight Tuition insists on 24 hours notice for all cancellations. Clients who cancel a tutorial within 24 hours of the arranged session will be charged the full rate for the entire session.

Shared Tutorials

Our tutors are happy to see more than one student in a session but be aware that the price for two students is 1.5 times the usual rate. Each additional student in the session is an extra 0.5 of the hourly rate up to a maximum of 4.

Membership

We charge an initial registration fee of £60 (inclusive of VAT). This fee includes an optional initial academic assessment for as many subjects as needed, access to our extensive educational resources and personal advice at any time.

In addition to this you will receive our fabulous monthly newsletter and special rates for Torchlight events.

In the unlikely event that we aren’t able to make a recommendation, it is possible to apply for a full refund for the registration fee.

One Membership is required per student.

DBS

All of our tutors have current enhanced DBS certification, copies of which are available to view at the Torchlight Tuition office upon request.

Data Protection

Torchlight Tuition will only share your data with a recommended tutor. Where we take credit card details we do not store these details nor do we share customer details with any 3rd parties. To view our Privacy and Data Handling policies in detail, please click here.


Cancellation:

One-to-One Tuition

Please give at least 24 hours notice for the cancellation of 1-1 private tuition. Sessions cancelled within 24 hours of the arranged time will be charged at the full hourly rate.

Most of our tutors rely on tuition as a primary source of income, the more notice they are given will hopefully enable them to reorganise their timetable and minimise any financial loss.

Torchlight

Mock Exams

We are not able to offer refunds on our mock exam bookings. If you cannot take up a booked place we will offer you transfer to another course or credit for the full amount paid. Where rearrangement is not possible, we may release the exam paper to be completed at home and subsequently marked by us.

Free Assessments

Please give at least 24 hours notice for the cancellation of our free assessments. Although we will always try to be accommodating, we may not be able to offer a free assessment if sessions are repeatedly cancelled.

Despite being free, our assessments are performed by very experienced staff and a lot of thought and planning goes into their delivery. We are a busy office and can’t always reschedule an assessment if there is late/no cancellation.

Torchlight

Small Group Courses

Any courses cancelled by Torchlight will result in an immediate refund of the whole fee for the course, where possible we will always offer alternate dates/times and ask you to re-book if desired.

If you need to cancel a place booked on a Group Course, please give us 30 days notice and your fee will be refunded in full. For cancellations made with less than 30 days notice we will refund 50% of the total fee. Unfortunately we are not able to make refunds when notice is received less than 14 days from the start of the course.

In addition to the policies above we have a practical need to fill all of the places for small classes in order to keep them profitable. If you need to cancel, and we (or you) can find a replacement, we will always make a full refund. Our policies above are aimed primarily at cancellations that leave empty places.

Torchlight

Masterclasses

If Torchlight Tuition has to cancel the course, we will offer a full or part refund (dependant on the percentage of the course delivered) or, where possible, seek to offer alternative course dates.

Torchlight Tuition is not able to offer refunds for Masterclasses cancelled with less than 30 days notice unless we find another student to fill that empty space. Whenever an opening due to a cancellation is filled, we will refund the client in full no matter the notice given.

The guiding principle behind all of Torchlight Tuition’s policies is that we will always try to fulfil cancelled places, and if this is the case, we will happily offer a refund.

Torchlight